Frequently Asked Questions
What is a Telegram?
A telegram is a message transmitted by telegraph, cable, or radio signal. The customer would have placed their order at a local office where the clerk took the message together with payment which was calculated on the number of words used. The message would then have be transmitted to the nearest office to the recipient.
Is the traditional service still provided?
Some services are still offered but it has largely declined.
What does the site offer?
The site enables you to order a greetings telegram similar to a traditional one. You can choose from a choice of designs, type your greeting and preview your telegram.
How does the telegram come?
The telegram is posted in an envelope incorporating a design intended to resemble a traditional service. It comes in A5 size and is posted in a C5 sized envelope. Both are made from 100% recycled paper.
What is the method of postage?
The telegram is sent Royal Mail first class post for national orders and Royal Mail International Standard for international orders. You have the option to select next day signed for postage.
PLEASE NOTE: STANDARD 1ST CLASS UK & INTERNATIONAL IS NOT GUARANTEED. TELEGRAMS CAN BE DELAYED AND IN SOME RARE OCCASIONS NOT ARRIVE AT ALL. IF YOU ARE SENDING FOR AN IMPORTANT OCCASION WE HIGHLY RECOMMEND USING SPECIAL DELIVERY GUARANTEED®.
How much will I pay?
The total price payable is £5.95, which includes postage.
How do I use the site?
Just follow these 3 simple steps and your telegram will be on its way.
Choose your telegram by clicking the “Start” button on the homepage to view the gallery. Select a telegram and type your greeting on the preview page.
Click the “Continue” button to proceed and then enter the recipients name and address and your own contact details. You can then choose to send immediately or use the calendar to send at a future date.
Click “Continue” to proceed to the payment page where you can select your delivery option. You can pay by Card or PayPal. On completion, you will be presented with a payment confirmation page. You will also receive an order confirmation email together with your greeting, send date and confirmation of payment. Please not that is is not yet possible to capture an image of your telegram order. Your text message will be copied, formatted and placed on the telegram by us.
How secure is the payment transaction?
The site is not involved in the financial transaction at any time and does not process any financial data. Your transaction will be processed between you and our card service provider, Worldpay or PayPal.
How will I know if my order has been placed?
You will receive a confirmation of your order by email. (Please check your spam folder if not delivered to your inbox.)
What exactly is the dispatch date?
The dispatch date is the date you choose to send out the telegram. The date we pop your telegram in the post box.
What is the stamp date?
The stamp date is the rubber ink stamp date stamped on the telegram. This could be the same as the dispatch date, a birthday date, wedding or anniversary date.
Will my personal information ever be passed on to a third party?
No, we only ask for the required contact information required to process your order and for delivery. The information you provide is handled in accordance with the Data Protection Act 1998.
View our Privacy & Cookies Statement at: www.thetelegramoffice.com/privacy.
How long does delivery take?
Please see Delivery Information at: www.thetelegramoffice.com/delivery.
Which payment methods are accepted?
You can pay by card with Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro and JCB. Payments are processed securely by Worldpay.
You can also pay by PayPal and Paypal card processing for Visa / Delta / Electron, MasterCard / Eurocard, Maestro and American Express.
Who should I contact if I have an enquiry?
Please contact via the Contact Us link below.